customer service

payment


At saint-ape.com we accept the following payment methods:

Credit Card: Visa, MasterCard, American Express. The total amount of your order will be charged to your card when the order is shipped.

saint-ape.com features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

Bancontact: Online payments with Bancontact are safe and fast, for you and for your customers. Purchase your favorite styles transferring the money in real-time directly from your bank account. No credit card nor registration needed.
While you check out, select Bancontact Banking as your payment option: wait until you are redirected to a secure page and sign into your online banking account with your usual credentials requested to authorize the transaction. You will be redirected back to saint-ape.com and receive an instant order confirmation email.

iDeal: Via iDeal you can purchase your favorite styles transferring the money in real-time directly from your bank account. No credit card nor registration needed.
While you check out, select iDeal and your bank of choice as your payment option: wait until you are redirected to a secure page and sign into your online banking account with your usual credentials requested to authorize the transaction. You will be redirected back to saint-ape.com and receive an instant order confirmation email.

Please note: all of our transactions are handeled by our partner MultiSafepay (www.multisafepay.com).

vat information


Purchasing on saint-ape.com is reserved for end consumers. All the prices on saint-ape.com are including VAT.For each order, saint-ape.com issues an invoice; this invoice will be sent as an attachment in the shipping confirmation email.
Please note: once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.

shipping


Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address.

Our warehouse is closed for the standard Holidays.

Please plan accordingly as orders will not be shipped out on during the holidays. All orders are processed automatically and we are unable to expedite or delay shipping times.

shipping restrictions


At this time we are unable to ship orders to P.O. Boxes, Azores, Madeira, the Faéroér Islands, Greenland, Aland Island and the Holland Antilles. Orders made to any of these addresses will be cancelled. The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.

returns


You can return any item purchased on saint-ape.com within 14 days of the delivery date.

Make sure the item you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.Pack the items in a rigid carton box (preferably the original delivery box).

Contact DHL to arrange the pick-up of your package wherever you wish. Due to restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches our warehouse, please allow 3 to 7 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

refunds


We usually accept returns within 7 business days of their arrival at our warehouse in The Netherlands. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email. The time needed to process your refund may vary based on your payment method:

Credit Cards: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

iDeal: Your refund will be issued directly to your bank account. You can check your refund logging in to your online banking account or by contacting your Bank. When you receive our refund confirmation email, please allow up to 7 days for the refunded amount to be visible on your bank statement.

Bancontact: Your refund will be issued directly to your bank account. You can check your refund logging in to your online banking account or by contacting your Bank. When you receive our refund confirmation email, please allow up to 7 days for the refunded amount to be visible on your bank statement.